Allure Return Policy
At Allure Scents, your satisfaction is our top priority. We want you to be completely happy with your purchase, and we stand by the quality of our products. Our refund and return policy ensures that you can shop with confidence.
1. Satisfaction Guarantee
If you are not entirely satisfied with your Allure Scents purchase, we offer a straightforward return and refund process:
- Notification Period: If you do not like our product, you must inform us within 15 days from the date of delivery.
- Return Process: To initiate a return, please contact our customer service team at 03000477744 with your order details and reason for dissatisfaction. We will provide you with instructions on how to return the product.
- Refund Process: Once we receive the returned product in its original condition and packaging, we will process a full refund of your order price to the original method of payment within 5-7 business days.
2. Damaged or Broken Products
We take great care in packaging our products to ensure they arrive in perfect condition. However, if you receive a product that is broken or damaged, we offer a hassle-free return process:
- Notification Period: Please notify us within 15 days from the date of delivery if you receive a broken or damaged product.
- Return Process: Contact our customer service team at 03000477744 with your order details and a description of the damage. We may request photos of the damaged item to facilitate the process.
- Replacement or Refund: Once we confirm the damage, we will offer you the option of a replacement or a full refund. If you choose a refund, it will be processed to the original method of payment within 5-7 business days after we receive the returned product.
3. Delivery Issues
If you paid with a credit or debit card and did not receive your order within the specified delivery timeframe, you are eligible for a refund:
- Non-Receipt of Order: Please notify us as soon as possible if your order has not arrived within the expected delivery time.
- Refund Process: Contact our customer service team at 03000477744 with your order number and delivery details. We will verify the issue and process a full refund to the original method of payment.
Important Notes
- Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
- Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned product or confirm the delivery issue.
Contact Us
For any questions or concerns regarding our refund and return policy, please reach out to our customer service team at:
- Email: info@allurescents.store
- Phone: 03000477744
At Allure Scents, we are committed to providing you with an exceptional fragrance experience and outstanding customer service. Thank you for choosing Allure Scents.
