At Allure Scents, we strive to ensure your complete satisfaction with our products. We understand that choosing a fragrance online can be a personal experience, and we want you to feel confident in your purchase. Our refund policy is designed to provide you with peace of mind and a risk-free shopping experience.

1. Satisfaction Guarantee

If you are not entirely satisfied with your Allure Scents purchase, we offer a straightforward refund process:

• Notification Period: If you find that you do not like our product, you must inform us within 15 days from the date of delivery.
• Refund Process: Once we receive your request and the returned product, we will process a full refund of your order price. The refund will be issued to the original method of payment.

To initiate a return, please contact our customer service team at 03000477744 with your order details and reason for dissatisfaction. We will provide you with further instructions on how to return the product.

2. Delivery Guarantee

We understand the importance of receiving your order in a timely manner. If you experience any delays or issues with the delivery of your order, we are here to help:

• Non-Receipt of Order: If you paid with a credit or debit card and did not receive your order within the specified delivery timeframe, you are eligible for a refund.
• Refund Process: Please notify us of the non-receipt of your order as soon as possible. We will verify the issue and process a full refund to the original method of payment.

To report a delivery issue, please contact our customer service team at03000477744 with your order number and delivery details.

Important Notes

• Condition of Return: For refunds due to dissatisfaction, the product must be returned in its original packaging and condition.
• Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
• Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned product or confirm the delivery issue.

Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer service team at:

• Email: info@allurescents.store
• Phone: 03000477744

At Allure Scents, your satisfaction is our priority. We are committed to providing you with a delightful fragrance experience and excellent customer service. Thank you for choosing Allure Scents.